Refund Policy

1. Try before you pay

Paid plans include a free trial, and you can add a card without being charged until the trial ends. We recommend using the trial to confirm Impulseye fits your needs, it's the simplest way to evaluate the Service at no cost and cancel before any charge.

2. Cancellations

You can cancel at any time from your billing page. When you cancel, your plan stays active until the end of the billing period you've already paid for, then reverts to the Free tier. We don't charge a cancellation fee, and we don't prorate or refund the unused portion of a period unless required by law.

3. Refunds

Subscription fees are generally non-refundable. Because you can evaluate the Service free during the trial and cancel before renewal, we don't offer refunds for a change of mind, unused time, or forgetting to cancel before a renewal.

That said, we deal with genuine problems fairly. We'll review a refund on a case-by-case basis for things like a duplicate charge, a clear billing error on our side, or being charged after a cancellation was confirmed. Reach out and we'll make it right.

4. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law.

If you're a consumer in a jurisdiction (such as the EU/EEA) that grants statutory withdrawal or refund rights, those rights apply regardless of the general terms above.

5. How to request a refund

Email support@impulseye.com from the address on your account, with the charge date and amount. We aim to respond within a few business days. Please contact us before opening a card dispute: a chargeback is slower to resolve and we can almost always sort it out directly.